AIR AND ROAD TRANSFERS: The Morukuru Family reservations team will gladly assist with any road transfer or air transfer requirements you might have. Quotations on request. These transfers are performed by independent third parties. Therefor we can not assume any liability for irregularities or changes made by these third parties.
ARRIVAL AND DEPARTURE TIMES: Regular check in time is from 14:00 PM, regular check out time is strictly 11:00 AM. Due to the specific nature of our exclusive-use houses in Madikwe Game Reserve and De Hoop Nature Reserve we have to be strict about these times. Early arrival or late check out is only possible when an additional night is booked.
CANCELLATION POLICY: All cancellations must be made in writing. No telephonic or verbal cancellations will be accepted. If a booking is cancelled after confirmation, the 10% deposit will be forfeited. For our exclusive-use houses, Morukuru Beach Lodge and AtholPlace Villa the following fees will be levied: Cancellation within 60 days before arrival – 50% of full amount Cancellation within 30 days before arrival – 100% of full amount
PAYMENT CONDITIONS: A non-refundable deposit of 10% will secure your reservation for all our properties. We kindly request you to pay this deposit within 1 week after receiving the confirmation from Morukuru Family. We request to pay the full balance of accommodation 30 days prior to date of guests’ arrival. For bookings made less than 30 days prior to stay, full payment must be received immediately. Morukuru Family reserves the right to automatically release reservations being held for which a deposit payment has not been received. After your booking has been confirmed, any amendments will be done subject to availability. A fee will be charged for amendments at our discretion.
For Christmas/New Year “PEAK SEASON” reservations a deposit of 10% will secure your reservation. We kindly request you to pay this deposit within 1 week after the booking is confirmed by Morukuru Family. Please pay 50% of the total amount on the 1st of July of the booking year and the full balance of accommodation 30 days prior to the date of guests’ arrival. Standard cancellation fees will apply. Morukuru Family reserves the right to automatically release reservations being held, for which deposit payment has not been received. After your booking has been confirmed, any amendments will be done subject to availability. A fee will be charged for amendments at our discretion. Special offers are mutually exclusive and subject to availability.
CHILD POLICY: Morukuru Family gladly welcomes children of all ages in all properties. We have fold away beds, baby cots, highchairs and car seats available. Our junior guests are allowed to participate in game drives, no matter their age.
SPECIAL DIETARY / MEDICAL REQUIREMENTS: If guests have any medical problems, disabilities and/or allergies that may affect their holiday, please inform us before confirming the booking so that we can advise as to the suitability of the arrangements we provide. In any event guests must give us written details before booking. If we reasonably feel unable to accommodate the particular needs of a guest we reserve the right to decline the reservation or, if full details are not provided at the time of booking, we may need to cancel the reservation when we become aware of the situation. Normal cancellation policy will apply. We cannot be held responsible if we are not advised at the time of booking.
EXTRAS All clients shall settle their extra account prior to departure from the premises unless otherwise arranged. <br /><br />
RATES Our rate also includes an airport assistance service “Meet & Greet”, which meets our guests directly of their international/domestic flight at Johannesburg International airport and escorts our guests through immigrations, baggage claim & customs and on to their awaiting transfer arrangements.<br /><br />
TRAVEL DOCUMENTS: Please ensure that you are in possession of a valid ID, a Visa (if applicable) and a travel and cancellation insurance policy covering - at least - injury, death, medical costs, repatriation, loss of or damage to personal belongings and cancellation costs. Families travelling with children under 18 years old should check the immigration regulations for South Africa, as additional documents may be required.
NOTE: The booking and all services carried out with regards to the reservation will be subject to South African law and the jurisdiction of South African courts. Morukuru Family reserves the right to change rates without prior notice subject to the implementation or variation of taxes or levies by any relevant authority or by the government.