Terms and conditions Griwarent Switzerland
Chalet Switzerland GriwarentGeneral Terms and Conditions of Contract
These General Terms and Conditions form an integral part of the Contract between you and GriwaRent AG. We recommend that you study the following General Terms and Conditions carefully.
2. Object of Contract
GriwaRent AG acts as an agent for holiday apartments that are exclusively privately owned, and mainly located in Grindelwald. The control of availability lies with GriwaRent AG and thus we can always provide immediate information on whether the desired property is vacant or not.
3. Reservations and completion of contract
You may reserve your property at GriwaRent AG by telephone, verbally, in writing or via Internet. Our receipt of your verbal or written (including e-mail) reservation completes your contract with GriwaRent AG. The rights and liabilities contained in the contract, as well as in these Terms & Conditions, become effective for both you and GriwaRent AG from this time. You will receive prompt confirmation of your reservation from our booking office. Should the reservation confirmation differ from the brochure description, your payment of the deposit means that you accept the completion of contract on the basis of the reservation confirmation. If no deposit is made within 10 days of receipt of reservation confirmation, GriwaRent AG is entitled to re-let the reserved property as it sees fit. The booking office may only accept your special requests without obligation. You have no legal right to fulfilment of the said special requests unless confirmed in writing by GriwaRent AG. GriwaRent AG may refuse its services in the event of non-payment of the rental balance sum by the due date.
4.1 Brochure prices
The published prices are prices per week for the entire property in the relevant price period. Additional services requested by the client, e.g. extra cleaning, firewood, etc., are not included in the rental price and are to be paid at the property. The minimum rental period is normally seven days, with arrival and departure on Saturdays (peak season). Exceptions are possible with the written confirmation of the booking office. A normal amount of energy consumption is included in the price unless otherwise stated in the property description. Heating costs outside the usual heating period are excluded. Here it is necessary to differentiate between the holiday apartment in question being a seasonal or whole year rental property. The price list shows whether end cleaning is included or not. If not, the cost is stated and will be invoiced together with the rental price.
4.2 Flat-rate assignment fee
In addition to the published price, GriwaRent AG may charge an additional proportion of costs for reservations and administration, specifically a flat-rate assignment fee
The rental fee for the reserved property must be paid before holiday commencement as follows: 30% of the rental fee for the reserved rental property paid within 10 days of receipt of confirmation. The balance must be paid to GriwaRent AG at least 42 days before the start of the rental period. In the case of short notice reservations made less than 42 days before the start of the rental period, GriwaRent AG is due immediate payment of the complete rental fee on receipt of confirmation. GriwaRent AG may refuse services in the event of non-payment by the due date of the balance or the entire rental amount for booking at short notice.
4.4 Cancellation fees
The following cancellation fees are liable in the event of the withdrawal of reservation:
• up to 43 days before start of rental: 10% of invoiced amount.
• 42 to 29 days before start of rental: 50% of invoiced amount.
• 28 to 1 day before start of rental: 100% of invoiced amount.
The deciding factor is the date on which your message is received by the booking office (the next working day will apply in the case of Sundays and bank holidays). The entire invoiced amount remains liable should occupation of the property not be taken up or be postponed. We recommend that you take out a travel cancellation insurance, for example with the European Travel Insurance Co. Ltd.
4.5 Price alterations
All descriptions of properties and price calculations have been effected with great care. You will be informed of any alterations to services and prices made prior to your reservation, either at the time of booking or at the latest, with your confirmation of reservation. Alterations to services after completion of contract are unlikely but cannot be entirely ruled out. Should this involve a substantial change to one of the basic articles of the contract, you have the right to withdraw from the contract within five days of receipt of this information, without any cancellation fee being liable. Payments already made will be immediately repaid. GriwaRent AG reserves the express right to introduce price changes up to 22 days before the start of rental on the grounds of an increase or introduction of dues and taxes on specific services. Your aforementioned rights apply should this price increase exceed 10%.
4.6 Price validity
The publicized prices are cash and lose their validity for new customers with a re-issue of the catalogue or a website update. The prices valid at the time of the reservation apply.
5. Arrivals and departures; reduction or extension of stay
Arrivals should be made between 16 and 19 hrs and the property should be vacated before 10 hrs. GriwaRent AG must be advised in good time if your anticipated arrival is later than 19 hrs. The entire rental sum remains liable should you be prevented from taking over the property as agreed because of delays resulting from increased traffic volume and strikes etc. or for personal reasons. The same applies to early vacation of the property. If you wish to extend your stay, please discuss this with the booking office in good time.
6. Alternative rental property and cancellation of contract by GriwaRent AG
GriwaRent AG may allocate you an alternative property of equivalent value should unforeseen or unavoidable circumstances so demand. GriwaRent AG is entitled to cancel the contract either before or during the rental period if unforeseen or unavoidable circumstances render impossible the handing over of the property, endanger the tenant or property or affect the provision of services to such an extent that execution of the contract is no longer feasible. Payments already made will be refunded with a deduction for services already rendered. GriwaRent AG bears no liability for compensation in any of the events mentioned in Art. 6.
7. Obligations of tenant
A surety of CHF 300 (higher in the case of larger or valuable properties) is to be made in cash or in many cases by credit card at the time of key hand-over. Handover of the property may be refused in the event of non-payment of the surety. The rental property may only be occupied by the intended number of persons (including babies and children). Any additional persons may be refused by the key holder or invoiced separately. The rental property must be treated with care, including showing consideration for neighbours etc. Cleaning of kitchen equipment, crockery and cutlery is the responsibility of the tenant and not included in the end cleaning. GriwaRent AG must be informed immediately of any damage caused by the tenant or other users. The tenant is liable for any damage caused by him or any other user unless it can be proved that they are blameless. The same applies if the apartment cannot be handed over to the next tenant. Damages can be offset against surety.
8. Complaints, claims for compensation
The key holder must be informed immediately if the property is not in the contracted state or if you suffer damages. The booking office must be notified if the defect cannot be rectified within a reasonable time. If any visible defects are not immediately pointed out at the start of the rental period, the property is assumed to be free of any defects. The same rules apply if defects are noted during the rental period. The key holder and booking office are not authorized to acknowledge claims. Any claims must be submitted in writing to the booking office within four weeks of the end of the contracted rental period, together with the necessary evidence (photographs etc.). Non-observance of the above rules will result in all rights to compensation being forfeited.
9. Liability of GriwaRent AG
General Should the rental property not conform to the contract, GriwaRent AG must endeavour to provide you with an alternative object of equivalent value. If this is not possible within a reasonable time or you refuse the alternative on important objective grounds, GriwaRent AG will refund you for any loss in value should GriwaRent AG be at fault. GriwaRent AG is also liable should you incur any damage as a result of contract violation for which GriwaRent AG is culpable. Legal liability for anything other than personal claims (e.g. property or financial loss) is limited to the rental price (whereby the claims of all persons involved will be added together). Should the services of GriwaRent AG be covered by international agreements or national laws, which further limit or exclude liability, these agreements or laws are considered valid. GriwaRent AG is not liable if the claim can be traced back to the following causes:
• acts or neglect on your part or by another person sharing use.
• unforeseen or unavoidable failure by third parties not involved in supplying the contracted services.
• acts of God or events which GriwaRent AG could neither predict nor avert despite taking all necessary care and attention.
• use of swimming pools, children´s playgrounds, all types of sports amenities (e.g. tennis courts, football pitches, training facilities). These amenities are used entirely at your own risk.
• damage or loss as a result of burglary. These terms and conditions also apply to non-contractual liability. Liability for auxiliary persons is expressly excluded. International agreements and national laws with wider limitations of liability and exclusions have precedence.
We highly recommend that you take out travel insurance and third-party liability insurance before holiday commencement, providing that you do not already possess appropriate insurance with an adequate scope of cover.
11. Choice of law, place of jurisdiction
The relationship between you and GriwaRent AG is subject to Swiss law. The client may only bring an action against GriwaRent AG in Grindelwald/Interlaken, administrative district of Interlaken-Oberhasli. GriwaRent AG may take legal proceedings against a client in his domicile or Grindelwald/Interlaken, administrative district of Interlaken-Oberhasli. In the event of any dispute arising from these Terms & Conditions of Use, the original German version applies.